How to Reset Your Swann Recorder Password Using HomeSafe View on Mac

Are you having trouble accessing your Swann recorder due to forgotten passwords? If so, this step-by-step guide will walk you through the process of resetting your password using HomeSafe View software on a Mac computer.

To begin, make sure you are in wizard mode. The window you see should resemble an image with letters in UPPERCASE and colons (e.g., BC:51:FE:11:22:33). If this is what you're seeing, proceed to click Forgot Password on the Login interface. This will initiate a password reset process for your recorder.

Once you've clicked Forgot Password, locate the MAC address of your DVR (or NVR) by clicking on it once in the list. Take note of any MAC addresses starting with '00-23-63' or 'BC-51-FE'.

Next, click on Add Online Device located at the upper left corner of the window. This will prompt you to download the necessary software for your Mac computer. You can download HomeSafe View for Mac from our website.

Once you've downloaded and installed the software, follow these steps:

1. Connect your recorder to your router (if you haven't already) and install the software on your computer.

2. The reset code is a unique 12-character string generated by the MAC address of your device's network interface. You can find this code using the relevant client software on a Windows PC or Mac computer.

To obtain the reset code for your new recorder, follow these steps:

1. Download and install the HomeSafe View software on your Mac computer.

2. Connect your recorder to your router (if you haven't already).

3. Run the software on your computer and locate the MAC address of your device.

The reset code will be displayed next to the MAC address. Take note of this unique 12-character string, as you'll need it to reset your password.

Once you have the reset code, go back to the Login interface and click Forgot Password. Enter the reset code when prompted, and follow the on-screen instructions to complete the password reset process.

By following these steps, you should be able to successfully reset your Swann recorder password using HomeSafe View software on your Mac computer.

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